Refund policy

You can always contact us for any return question at hello@spacefacebeauty.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Machinery or products from third parties will only be refunded & replaced if within 30 days of reporting a defective item. After 30 days, returns and refunds will not be accepted. 

Exceptions / non-returnable items
the following items cannot be returned: online courses, cut jewelry chain, brow lamination and permanent jewelry starter kits, permanent jewelry welding machines, custom products (such as special orders or personalized items), and personal care goods (such as beauty products) or tattoo products.

Unfortunately, we cannot accept returns on sale items or gift cards. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@spacefacebeauty.com.